Are refunds supported for proxy purchases?
We fully understand your inquiry regarding the refund policy. To prevent abuse of service resources and ensure fairness for all paying users, our proxy services generally do not provide refunds once successfully purchased and fees are incurred.
We recognize the importance of choosing suitable proxies. Therefore, we strongly recommend contacting us before purchase through the following methods:
- You may consult our online customer service to learn more about the proxy’s performance and features in detail.
- Whether it’s technical implementation, operational processes, or specific application scenarios like account maintenance, we are happy to share our experience and advice to help you make the best choice.
If you encounter any issues after purchase or find that the proxy performance doesn’t meet expectations, please be sure to contact us through the following methods.
Can purchased proxy orders be canceled at any time?
Regarding order cancellation: You cannot cancel orders that have been paid and completed.
Regarding service period: Your proxy services (including Static Residential ISP and Static Datacenter IPv4) will operate according to your purchased plan duration and automatically terminate upon expiration, after which they can no longer used.
If you have any objections, please contact us through the following methods, and we will reach out to you immediately.
Where can I obtain order invoices?
If you require an invoice, please contact us through the provided contact methods below, and we will assist you in issuing the relevant order invoice.
Contact Methods:
- Click the instant chat window in the lower right corner of the website page
- Or send an email to: support@ipnut.com
Our customer service team will actively assist you in troubleshooting issues and strive to find solutions.
